Careers

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Operations Manager

iNCOM is an innovative, growth-oriented company, focused on providing software solutions (SaaS) for the real estate industry.  iNCOM Real Estate Web & e-Marketing Solutions has grown over the past 20 years to become one of North America’s Leading Real Estate Website & Digital Marketing companies. With just over 10,000 happy clients; we are now engaged in our next stage for growth. We are seeking an Operations Manager to become a core member of our management team. The ideal individual for this role has an analytical mindset, high energy and able to work autonomously.  The candidate is an individual who likely possesses several years of experience in a fast paced corporate setting or professional services firm with exposure to SaaS company management and/or digital marketing services.   However, all relevant professional experience will be considered.

This is an exciting and challenging opportunity for an ambitious, hands-on individual to use his or her knowledge and professional experience in a dynamic, growth-oriented business. The new Operations Manager will be responsible for managing the company’s day-to-day operations and supporting the President in driving the strategic growth initiatives of the company. The individual will be accountable for directing and managing the team to ensure everyone works collaboratively towards the key performance indicators and strategic goals set by the President and the Board. 

The Operations Manager will:

• Oversee all aspects of company operations to ensure all team members are working towards the established growth targets and strategic initiatives, and be ultimately accountable for the team’s performance in achieving these goals
• Lead, manage, and oversee projects as directed by the President, and remain accountable for the completion of these projects on time and on plan, thereby allowing the President to devote increased time to strategic initiatives
• Interact regularly with employees in a variety of departments, including sales, website production, digital marketing, customer support, retention, and development, to ensure all team members are aligned and accountable for their areas;
• Develop, implement, and monitor key systems and processes to ensure the efficiency and effectiveness of the company and its team members
• Monitor customer churn, sales productivity metrics, and other key performance indicators, and suggest methods to improve or remediate any issues identified therein
• Monitor digital marketing KPIs to evaluate the effectiveness and cost of various lead generation activities. Recommend changes/improvements to campaigns and activities, and recommend areas where additional investment could yield strong revenue/sales growth.
• Provide input towards company strategy, new product and service ideas, and growth opportunities
• Guide and monitor administrative team members as they complete billing, and management reporting processes
• Develop marketing initiatives and approaches to engage and grow the customer base with support from the President
• Provide guidance, leadership, and motivation to employees in order to maintain the corporate culture
• Support the President in ad-hoc projects and requests

The successful candidate possesses the following experience and personal characteristics:

• Several years of progressive experience in a fast-paced corporate environment, professional services firm or software company with a role in operation management, management consultant, corporate development & strategy, or similar professional background and experience
• Experience working in at least one of the following areas in highly recommended:
  • Working with a growing software company;
  • Experience in digital marketing;
  • Experience managing a sales organization;
  • Experience working directly with, and providing services to, the real estate industry;
• Experience leading teams and managing projects effectively and efficiently
• Experience developing and implementing systems and processes
• Highly ambitious and self-motivated, with the ability to hold oneself accountable for achieving targets and results
• Financial acumen with the ability to develop a financial plan and manage resources effectively
• Excellent problem solving and analytical skills
• Outstanding leadership, communication, and conflict management skills
• Comfortable interacting with key customers, stakeholders, and employees
• Comfortable working in a fast-paced with high degrees of accountability
• Comfortable working in a hands-on environment, managing competing personalities and styles
• Bachelor of Business Administration or other professional designation is preferred.

What We Offer You:

• A fun and vibrant culture that welcomes everyone's talent, ideas and thinking outside the box.
• Great earnings and career advancement potential.
• Join one of the fastest growing companies in North America and be part of fresh and exciting developments as we grow.
• A young team of bright individuals who inspire and help each other.
• Convenient location - 2 min walk from Sheppard West station.
• Health benefits and performance bonuses.

Regional Sales Manager

Job Description

Regional Sales Manager is responsible for organizing, managing, maintaining, and growing a targeted area and current customer base.

Job Responsibilities:

• Achieve and exceed set sales targets and metrics on a monthly and quarterly basis
• Organize the sales team as required
• Create and manage customer base/accounts
• Work with marketing to develop continual marketing strategies
• Prepare and provide quotes and proposals to customers
• Develop new business outside of our existing client base
• Develop long-term and mutually beneficial relationships with large accounts.

Required Skills and Experience:

• Minimum 5 years of Sales and Account Management experience
• Canadian or USA track record of meeting and exceeding sales targets
• Experience in technology or SaaS sales
• Strong knowledge of Real Estate industry
• Web savvy/knowledge of internet marketing
• Superior communication skills, both written and verbal
• Strong attention to detail
• Proficient in MS Office and a CRM software
• Organized, flexible and thrives in dynamic environment
• University degree is a must

Experience:

• sales: 5 + year
• account management: 4 + years

Job Type: Full-time

 

Corporate Account Manager (Sales)

Company: INCOM Web & e-Marketing Solutions
Location: Toronto, ON
Status: Permanent, Full-Time
Career Level: 2+ Years Sales Experience
Compensation: Base Salary + Commission
Industry: IT Solutions/Internet Marketing/Real Estate

Description: INCOM Web & e-Marketing Solutions is one of Canada's Leading Real Estate Internet Marketing companies. We are currently recruiting for a dynamic Corporate Account Manager for our Sales Team. The Corporate Account Manager's primary focus is to expand sales revenue as well as drive new market share by aquiring new business.

Responsibilities:

• Develop new business outside of our existing client base.
• Successfully promote and sell products/services through cold call sales, client meetings and corporate events
• Maintain and develop a high level of knowledge of the Real Estate industry and the company's products and services.
• Meet/exceed required sales targets.

Requirements:

• 2+ years sales experience.
• Strong knowledge of Real Estate industry.
• An ability to develop long-term and mutually beneficial relationships with large accounts.
• Web savvy/knowledge of internet marketing.
• Excellent presentation and communication skills.

 

Marketing Manager

Are you a marketing professional looking for a new opportunity to drive growth within a SAAS environment?

The Marketing Manager will be responsible for the ideation, planning and execution of all marketing strategies, including social media and community strategies, to enhance brand awareness, customer acquisition, engagement, and retention.

iNCOM is a leading provider of SaaS and e-marketing solutions for thousands of Real Estate professionals in North America.

You will lead our growing marketing team to support our accelerated growth plans over the future.

Are you a strategic leader and hands-on contributor with proven experience in leading successful Marketing Strategies and elevating brand awareness? We would love to hear from you!

What You Will Be Doing

Marketing

• Develop and execute data-driven marketing strategies that drive growth, enhance brand awareness, and generate high-quality MQLs and SQLs.
• Build, own, and be responsible for the marketing funnel - from top-of-the-funnel lead generation to nurturing and conversion, you will design and execute comprehensive strategies that drive customer acquisition.
• Oversee the development and execution of marketing campaigns across various channels. Through continuous testing and experimentation, you will identify areas of opportunity and implement improvements to enhance campaign effectiveness.
• Foster close collaboration with sales teams, aligning marketing and sales efforts to streamline lead generation, nurturing, and conversion.
• Efficiently allocate marketing budgets and resources across channels and initiatives to maximize ROI.
• Stay ahead of industry trends and adopt innovative marketing technologies to maintain a competitive edge in the market.
• Be the in-house expert on social media and digital advertising campaigns for our internal team and our clients.
• Lead and mentor the in-house Digital Marketing Specialists.
• Manage the workflow of the Marketing Department.
• Update website content, manage email campaigns and email automation systems.
• Plan and implement strategies to drive traffic to websites and social media channels.
• Create/Implement/optimize B2B and B2C lead generation campaigns (PPC, e-mail, AdWords, LinkedIn, Facebook Ads, Bing, etc.).
• Research target audience, competitive analysis, search engine & keyword analysis.
• Manage content creation and website optimization using CMS tools, ensuring consistent and engaging brand presence across all digital channels.
• Produce visually compelling marketing materials that adhere to brand guidelines and graphic design principles.
• Drive PR and media outreach efforts to elevate the company's reputation and visibility in the market.

Analysis and Reporting

• Measure & optimize campaign performance against ROI’s and KPI’s.
• Analyze social media campaign results and provide updates, reporting, recommendations, and actionable insights.
• Ability to incorporate Google Analytics and Facebook Data for tracking and reporting results.

MUST-HAVES

• University degree in Marketing, Digital Marketing or related field.
• 3+ years of direct, hands-on experience in developing and delivering integrated marketing campaigns, preferably in a Marketing Agency.
• Hands-on experience running multiple client campaigns using Google AdWords, Facebook Ads, PPC campaigns, social media tools and digital marketing best practices.
• You are a hands-on person who takes full ownership of the funnel and aren’t afraid to think outside the box.
• You have a results-oriented mindset with a proven track record of achieving growth targets
• You have strong analytical skills and the ability to interpret data to drive informed marketing decisions.
• Experience with marketing automation and e-mailing platforms.
• Creative and professional writing, editing and communication skills.
• Self-discipline, attention to detail, excellent organizational skills.
• Strong interpersonal skills and outstanding team spirit.

NICE-TO-HAVES

• Real Estate industry experience.
• Database management and datamining capabilities.
• Working knowledge of WordPress, Elementor, Webhooks and Zapier.
• Knowledge of Photoshop and Illustrator.
• Video Editing software knowledge.

WHAT WE OFFER

• A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.
• Great earnings and career advancement potential.
• Benefits and performance bonuses.
• Convenient location - 2 min walk from Sheppard West subway station.

iNCOM is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, etc.

Candidates must be legally able to work in Canada at this time. We regret that we are unable to sponsor employment Visas.

Please note that final candidates for this position will be required to undergo a confidential pre-employment criminal background check.

 

Community Manager

iNCOM is a SaaS technology company that offers an all-in-one website + CRM solution to real estate professionals across North America. Our scalable technology gives individual agents and brokers a chance to compete against the big players on digital marketing channels.

We are looking for a team member to help us empower our clients with the required knowledge and help them gain practical skills on how to use our software, generate more real estate leads and close more deals. An ideal candidate can empathize and understand the pain points of being a real estate agent/broker.

Duties and responsibilities:

• Conduct online webinars and attend group training sessions.
• Help clients succeed by creating and publishing educational content, such as videos, e-books, infographics, blog posts and FAQs.
• Create, own and manage the company community groups across social media channels.
• Be the voice of our clients and escalate popular client requests to internal teams.
• Listen carefully to customers’ needs to provide them with a personalized experience.
• Determine inefficiencies and communicate with cross-functional teams to eliminate them.
• Be empathetic, open-minded and maintain a positive attitude regardless of the situation.
• Build an influence over our client base with value-adding content and effective communication strategies.

Who we’re looking for:

• An excellent communicator, both written and verbal.
• Have experience conducting webinars and presenting ideas online on a mass scale.
• Can empathize and understand the pain points of being a real estate agent/broker.
• Bonus points if you have past experience as a real estate agent or working with Realtors, SaaS customer service or sales representative.
• Being comfortable presenting ideas frequently on digital platforms.
• Motivated by helping others and by gaining people’s trust.
• Minimum 2-3 years of experience in a relevant industry.

What We Offer You:

• A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.
• Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
• Great earnings and career advancement potential.
• Benefits and performance bonuses.
• Convenient location - 2 min walk from Sheppard West station

Customer Success/Client Onboarding Manager

InCom Web & e-Marketing Solutions works closely with real estate professionals, from the local to national levels throughout USA & Canada. Our team of web developers, designers and marketing specialists know how to develop and deliver a superior service to our customers. With InCom's all-in-one lead generation platform and managed advertising services, realtors are able to generate real estate leads, close more deals and grow their business.
InCom is currently recruiting for a Customer Success / Onboarding Manager

Job Description:

• Perform web-based training and support through online tool such as EasyWebinar, Zoho Assist and Zoom
• Contribute in the creation of educational content;
• Maintain relevant training documents and materials for all levels of training
• Create “how- to” training videos. This includes writing the scripts, recording the videos and performing the video editing.
• Organize and deliver technical training consistent with course content, objectives and delivery strategy
• Support the improvement of current or the creation of new web-based or instructor-led training courses.
• Updates course documentation on a continuous basis to ensure timeliness and relevance, maintains technical resource library, and keeps records of training activities
• Create and update training material such as end-user manuals/guides, presentations, references
• Drive customer loyalty and product adoption through a variety of mediums, including webinars;
• Provide excellent support and ensure a high retention rate.

Qualifications/Requirements:

• 2+ years relevant work experience in a customer-facing, customer success, account management or strategic role. (SaaS, Marketing Agency / IT or Real Estate industry experience preferred);
• 1 -2 years experience in a professional services and/or training role
• Excellent Presentation Skills
• Impeccable written and verbal communication and interpersonal skills;
• A positive attitude and ability to excel under pressure
• Ability to maintain a high level of client retention and satisfaction;
• Capable of working independently and cross-functionally, multitasking;
• A detail-oriented with strong time management skills;
• Knowledge of the digital marketing space, and a passion for marketing technology
• Knowledge of Graphic design software Illustrator and other Adobe Creative Suite applications and CSS is an asset;
• Technical/Documentation writing skills are an asset
• Video Editing Skills are an asset. Applications such as Camtasia would be an example application
• Experience with a Content Management Systems (CMS) is an asset
• Canadian University degree and/or college diploma in Business/Marketing/ or related field is an asset;
• SaaS: 2 years (Preferred)
• Enterprise Software: 2 years (Preferred)

What We Offer You:

• A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.
• Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
• A young team of bright individuals who inspire and help each other.
• Great earnings and career advancement potential.
• Benefits and performance bonuses.
• Convenient location - 2 min walk from Sheppard West station
• Job Types: Full-time, Permanent

SEM/SEO & Digital Marketing Specialist

*Local applicants only please.

Employment Type: Full-Time or Full Time Contract

Description: InCom Web & e-Marketing Solutions is currently seeking a dynamic SEM/SEO & Digital Marketing Specialist to help us support our exciting and growing client base. The ideal candidate must have more than 2 years of experience as a SEM/SEO & Digital Marketing Specialist in a Digital Marketing Agency. We are on the hunt for a digital specialist with a strong background in a broad range of channels, with an emphasis in SEO, SEM, social media advertising/marketing, analytics, content writing, and other general website optimization strategies. You’ll plan, set up, manage and monitor campaigns across a variety of digital channels, helping to increase awareness, generate leads and convert new customers for our clients. This role requires an individual who can clearly communicate account status, performance and deliverables through in-person, over the phone and email to strengthen client relationships. Our team works collaboratively so you will need to maintain excellent team and client communication. This person must have an eye for impactful, creative development and storytelling – integrated with a natural ability to lead.

Skills & Responsibilities:

• Be the day to day lead for the company's digital strategy including social media, blog, website content, e-mail programs, SEO and SEM.
• Implement tactical online marketing initiatives including event tracking, on site optimizations, keyword analysis, content creation, site auditing and competitive analysis.
• Setup and data analysis with Google Analytics.
• Define and report on SEM performance metrics.
• Develop complex pay-per-click campaigns from the ground up and execute the day-to-day management.
• Work with cross-functional internal teams to grow and drive social media adoption and best practices and make recommendations on how the SM program should evolve based on current trends. Execute new programs as needed.
• Identify possible new digital marketing trends and opportunities.
• Experience of developing compelling marketing campaigns and collateral with a focus on email marketing, social and digital platforms that use various media and tactics to reach a targeted client base, enhance a corporate profile and drive sales.
• Proven ability to create, engage and maintain a strong professional network to achieve corporate goals.
• Prepare and present monthly performance reports and recommendations to senior.
• Advance knowledge and working experience of all Microsoft Office applications.  
• Demonstrable solid experience and success in implementing digital and social media marketing strategies. This must include managing corporate social media profiles and communities.
• Confident, disciplined and assertive with excellent influencing and persuasion skills.
• Strong presentation skills across a wide range of channels.
• An ability to develop long-term and mutually beneficial relationships with large accounts. 
• Interest and experience in the real estate industry would be a definite advantage.
• Experience using adobe products such as Photoshop, InDesign and Illustrator would defiantly be a big plus.

You Should Have:

• Minimum 2 years of marketing agency experience with proven experience in online marketing and PPC search and display campaigns, including Adwords, Facebook.
• 2+ years of experience in a digital marketing role.
• Experience with Social Media marketing (Facebook, LinkedIn, Twitter, Instagram etc...)
• Experience with email marketing systems.
• Google Analytics and Webmaster tools; including Conversion Rate Optimization (CRO)
• Experience with (SEO) Search Engine Optimization with a proven track record of results, including: Keyword Research, Link building strategies and Tactical implementation.
• Exceptional written & verbal communications skills. Ability to write clearly, accurately and concisely for email campaigns, website content and updates including blogs, service descriptions, press releases, editorial placements, collateral, ads, social media site content. (A written test may be required).
• Diploma or undergraduate degree preferably in a communication, digital marketing/SEO-SEM related qualification.
• Google AdWords Certified.

What We Offer You:

• A fun and vibrant culture that welcomes everyone's talent, ideas and thinking outside the box.
• Join one of the fastest growing companies in North America and be part of fresh and exciting developments as we grow.
• A young team of bright individuals who inspire and help each other.
• Great earning and career advancement potential!

Full Stack Developer

*Local applicants only please.

REQUIRED SKILLS & QUALIFICATIONS

• Experience building responsive websites based on CSS2-3 and Javascript
• Expirience on SPA and PWA specially using Vue.js ,Nodejs and MongoDB
• Expirience on REST API
• Through understanding of the Software Development Lifecycle (e.g. Requirements, Design, Development, Testing) and exposure to Agile or iterative SDLCs.

Must have Experience on following:

• Vue.js, Nodejs
• MongoDB
• CSS 2-3 and HTML5
• PHP and Mysql

Good to have:

• Knowledge of PHP5-7
• Experience on REST API
• Knowledge of Drupal themes

ABOUT YOU

You should have the highest of standards and take great pride in your work, you are focused, driven and do what's right. Further, you are extremely detail-oriented and proud of being a perfectionist when it comes to your completed efforts.

What We Offer You:

• A fun and vibrant culture that welcomes everyone's talent, ideas and thinking outside the box.
• A young team of bright individuals who inspire and help each other.
• Great earning and career advancement potential!

Client Success / Retention Specialist

Job Description:

• Provide remote training and support to clients
• Maintain relevant training documents and materials for all levels of training
• Create “how- to” training videos. This includes writing the scripts, recording the videos and performing the video editing.
• Organize and deliver technical training consistent with course content, objectives and delivery strategy
• Support the improvement of current or the creation of new web-based or instructor-led training courses.
• Updates course documentation on a continuous basis to ensure timeliness and relevance, maintains technical resource library, and keeps records of training activities
• Perform web-based training and support through online tool such as EasyWebinar, Join.me, Zoom
• Create and update training material such as end-user manuals/guides, presentations, references
• Assist with renewals/cancellations
• Contribute in the creation of educational content;
• Drive customer loyalty and product adoption through a variety of mediums, including webinars
• Provide excellent support and ensure a high retention rate.

Qualifications/Requirements:

• 2+ years relevant work experience in a customer-facing, customer success, account management or strategic role (SaaS, Marketing Agency / IT or Real Estate industry experience preferred);
• 1 -2 years experience in a professional service and/or training role
• Excellent Presentation Skills
• Impeccable written and verbal communication and interpersonal skills
• A positive attitude and ability to excel under pressure
• Ability to maintain a high level of client retention and satisfaction
• Capable of working independently and cross-functionally, multitasking
• A detail-oriented with strong time management skills
• Knowledge of the digital marketing space, and a passion for marketing technology
• Knowledge of Graphic design software Illustrator and other Adobe Creative Suite applications and CSS is an asset
• Technical/Documentation writing skills are an asset
• Video Editing Skills are an asset. Applications such as Camtasia would be an example application
• Experience with HTML and Content Management Systems (CMS) is an asset
• Canadian University degree and/or college diploma in Business/Marketing/ or related field is an asset
• SaaS: 2 years (Preferred)
• Enterprise Software: 2 years (Preferred)

Node.js and Vue.js Developer

Job description

iNCOM specializes in full-featured real estate website solutions and online lead generation services for real estate professionals.

We are looking for a highly capable Node.js and Vue.js developer to help us develop new generation of our web-based application. You will be collaborating with our front-end application developers, designing back-end components, and integrating data storage and protection solutions.

To ensure success as a Node.js and Vue.js developer, you should possess extensive knowledge of Node.js and Vue.js based services and experience in a similar role.

The Developer will be responsible for:

• Develop client-side and server-side components
• Develop and manage well-functioning databases and application
• Implement effective security protocols, data protection measures, and storage solutions. 
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Build features and applications with a mobile responsive design

Node.js and Vue.js Developer Requirements:

• Proven experience as a VUE.js and Node.js Developer
• Intermediate to advanced skills in HTML(5), CSS(3), JavaScript, NodeJS, and noSQL database based on MongoDB
• Experience with SASS or LESS is a plus
• Ability to write clean, modular, high-performance, reusable code/ UI components/libraries
• Experience integrating RESTful services and APIs
• Ability to adapt, solve problems, and find solutions
• Excellent collaborative skills
• Meticulous attention to detail
• A high level of integrity, professionalism, and reliability
• Thorough understanding of the Software Development Lifecycle (e.g. Requirements, Design, Development, Testing)

Primary additional assets we hope you have demonstrated:

• A minimum of 2+ years of experience in development

What We Offer You:

• A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.
• Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
• A young team of bright individuals who inspire and help each other.
• Great earnings and career advancement potential.
• Benefits and performance bonuses.
• Convenient location - 2 min walk from Sheppard West station